Managed IT Services:

Our managed IT services are focused on providing the appropriate IT resources to support your business needs at an affordable cost.

Whether you are a business or organization with no IT staffing or a larger company with an IT team, we can offer you the level of IT service and support you need.

IEC’s managed services work similarly to an insurance policy; potentially saving you thousands of dollars by preventing downtime. The costs are predictable so there will be no surprises in your monthly bill.

One call solves it all. Our engineers are local and are deeply embedded in your environment. We know your history and can quickly solve problems.

Tier 1 Support: StaffAssist Managed Services

This level of managed services is our IT expert to IT expert support. We assist your engineers by monitoring alerts that happen on weekends or in the middle of the night — so your IT staff can get some sleep! Our highly certified engineers are deeply immersed in your IT environment. We will maintain engineer-level communication while monitoring servers, running patches and maintaining your anti-virus updates. The best IT is quiet IT, meaning everything is running as it should. If email goes down on the weekend, we can fix it and alert your engineers before it becomes a Monday morning crisis.

Tier 2 Support: RemoteCare Managed Services

RemoteCare is IT expert to IT technician support. If you have a technician on-site who can be the eyes and hands for our remote engineer, 95% of issues that crop up can be resolved with remote support. We will also monitor your servers for write errors, memory utilization, and overheating, so you are not on call or up all night. We can implement Windows update patches as well as anti-virus updates to keep your network running smoothly.

Tier 3 Support: TotalCare Managed Services

TotalCare is our complete on-site managed services support package. This premium IT service includes the StaffAssist and RemoteCare levels of support. TotalCare includes disaster recovery.

No matter which level of our managed services you choose, a dedicated member of our staff will be available for your needs. You will be talking to a person — not some call center — for 24/7/365 support. While we typically solve problems on the first call, if it is something more complex, we never stop until the issue is completely resolved.